It shall be the repsonsibility of Kootenai County Information Technology to provide honest, reliable and quality service to the people
of Kootenai County and The State of Idaho. We shall display a cooperative and courteous attitude and operate in an efficient manner
with minimal cost and limited risk to maintain public confidence.
Systems Management - Provides technical services for the implementation, administration, and ongoing support for both Enterprise and
Department application systems. Services include project management, technical implementations, and software support.
Innovation - Explore systems, devices, and processes that meet ever-evolving business needs. Continue to explore ways that technology can
help us do "something different" versus doing the "same thing better".
User Support - Serves as a single point of contact, with an emphasis on customer service, for supporting and maintaining the technology
tools that our users depend on.
Infrastructure Management - Manages the internal technical server, network, database infrastructure and Unified Communications structure
to ensure an effective level of service, connectivity, and network integrity.
Security Management - Maintain a secure environment for information resources and assets. Ensure technical compliance related to HIPAA,
local, state, and federal requirements related to data and systems security.
End User Technology Services: Provides consultation, configuration, installation and support for the county's approximately
1,000 personal computers and Local Area Network resources, such as printers, and server access.
Enterprise Content Management (Imaging Services): Provides business analysis and implementation for document management services
including scanning, data capture and indexing, content and records management, and business process management and workflow.
Help Desk: Provides first call for help for hardware and software problems to all Kootenai County departments.
Infrastructure Services: Designs, installs, secures, schedules, monitors and supports the County LAN Network, over 100 servers,
and the enterprise-wide back-up system. Manages and supports all land line telephone and fax lines.
Systems Implementation Services: Analyzes, implements, and maintains 3rd Party application software to meet county business
Main County Administration Building
Physical Address: 451 Government Way, Coeur d'Alene, Idaho 83814
Mailing Address: PO Box 9000, Coeur d'Alene, Idaho 83816-9000